Outfitter Learn · Pricing and tokens · Question

Can I pause or stop any time?

The short answer

Yes. You can pause ads, turn off Front Desk or turn off auto-refill whenever you want, and nothing more is charged. Unused tokens stay in your account and never expire, so you can pick back up later. There’s no contract and no plan to cancel.

From Outfitter AI · Updated October 11, 2026

Who it’s for: Seasonal trades and busy owners who need to slow the work coming in without losing their setup.

What happens when you pause or stop

You change your budget or stop from your dashboard. Stopped ads stop at once.
Postcards you haven’t approved never go out.
For Front Desk, one code turns forwarding off and your line is exactly as it was.
Your tokens stay in your account, and your free website stays live.

What it costs

Pausing costs nothing. Tokens are only spent on what runs.

What it won’t do

A paused hiring ad stops bringing applicants. Turn it back on when you need help again.
With auto-refill off and no tokens left, Front Desk takes short voicemails and texts you to say so. Those aren’t counted.
Website Professional cancels any time, and your site stays up on the free plan.
On the exclusive-leads zone plan, ads run to the end of the paid month after you cancel. Your zones are held 30 days.

An example

A lawn care owner is booked solid by mid-May. He pauses his Facebook ads so he isn’t sending homeowners to a full calendar. In August, with openings for fall cleanups, he turns them back on. His leftover tokens were waiting.

Common questions

Will I lose my tokens if I stop?

No. Unused tokens stay in your account and never expire.

Can I pause just one thing?

Yes. Pause ads, turn off Front Desk or stop a hiring ad on its own. The rest keeps running.

What happens to my phone line if I turn off Front Desk?

Turn forwarding off with one code and your line is exactly as it was. Your transcripts stay in your workspace until you close the account.

Can I pause the zone plan for winter?

Not yet. For now you can drop to one zone, or cancel and come back. Your zones are held 30 days after a cancel.

See it for your business

Everything on this page is part of Outfitter. Free to join, no contracts, and you only pay for what runs.

Pricing →

Keep reading

Pricing and tokensIs there a contract?Pricing and tokensHow Outfitter’s tokens work Pricing and tokensWhat’s free on Outfitter?Leads and follow-upHow does the $1,500-a-month zone plan work?GuideSlow season marketing for contractors

Last updated October 11, 2026. Prices and features change; if something here is out of date, call or text (507) 628-0400 and we’ll fix it.