Outfitter Learn · Trust and control · Question

Can I see everything Emma did?

The short answer

Yes. Every call, text, ad and change Emma makes is recorded, so you can see exactly what happened and when. Front Desk calls are logged with a transcript in your workspace, and your workspace shows where every token went.

From Outfitter AI · Updated October 11, 2026

Who it’s for: Owners who want to check the work, not take it on faith.

Where you see Emma’s work

Every message reaches you by text and email as it comes in. It says who called, what they wanted and whether it’s urgent.
In your workspace, each call has its transcript and outcome. Tag it, search it, or hear what she said.
Call your own line any time. She reads your messages back, newest first, and skips what you’ve handled.
Your marketing shows on one dashboard, with what each part brought in.

See what she knows, not just what she did

You can also see what Emma is working from. After the Front Desk setup call, a plain-words summary of what she learned appears. It lists the things she wasn’t sure about, too. A settings screen shows exactly what she knows. Everything she’s allowed to tell a caller came from you. If an answer ever surprises you, you can find it and change it.

What it costs

Looking at your records is free, and calling Front Desk for your messages is always free. You pay only for what runs, from your token balance.

What it won’t do

Call transcripts stay in your workspace until you close the account.
Robocalls never reach you.
Job applicants are kept separate from customer leads in your dashboard.

An example

Friday night, an HVAC owner wonders what came of a Tuesday call about a noisy heat pump. He searches his workspace, finds the transcript, and sees Front Desk pre-scheduled a visit and texted him the address. No more finding out Friday about Tuesday.

Common questions

Can I listen to the calls?

Yes. Each call in your workspace has its transcript and outcome, and you can hear what she said.

Can I see where my money went?

Yes. Your workspace shows where every token went: ads, calls and postcards all draw from the same balance.

Do I get a summary of what happened?

Yes. You get a text as things come in, and the rest is waiting in your morning recap.

How long are call transcripts kept?

They stay in your workspace until you close the account.

See it for your business

Everything on this page is part of Outfitter. Free to join, no contracts, and you only pay for what runs.

Meet Emma →

Keep reading

Trust and controlWhat needs my approval, and what runs on its own?MarketingWhat does the marketing dashboard show me?Leads and follow-upHow do I see every lead in one place?GuideCall tracking for contractors

Last updated October 11, 2026. Prices and features change; if something here is out of date, call or text (507) 628-0400 and we’ll fix it.