Last updated: March 2026 · Effective upon account creation or pilot enrollment
This Privacy Policy explains how OutfitterAI ("we," "us," or "our") collects, processes, uses, and protects information in connection with our business intelligence platform for field service businesses.
By using the Service, you agree to the practices described in this policy.
OutfitterAI is built around a fundamental design principle: data processing begins on your machine, not ours.
When you export data from your field management software (such as Jobber) or accounting platform (QuickBooks), that export is processed locally before being submitted to OutfitterAI. This local processing step performs two critical functions:
Before any data leaves your environment and reaches OutfitterAI's systems, all personally identifying information (PII) is stripped from the dataset. This includes:
What OutfitterAI receives is operational signal data only — job counts, revenue totals, time metrics, category performance, geographic service zones, and other aggregated business performance indicators. We never receive, store, or process a file that contains your customers' personal information.
The scrubbing and preparation process runs on your machine using your computing resources. This is intentional: it keeps sensitive data processing under your control and eliminates the technical exposure that comes with transmitting raw customer data to a third-party service.
After local processing, OutfitterAI receives and stores the following categories of data:
We use the data we receive for the following purposes:
A core part of the OutfitterAI value proposition is the network benchmark — the ability to show you how your numbers compare to operators in your trade and market. Your anonymized operational data contributes to this benchmark. Here is exactly how that works:
OutfitterAI does not sell your data. We do not share your business data with advertisers, data brokers, or any third party for commercial purposes outside of delivering the Service.
We may share data with:
OutfitterAI may send SMS / text messages to phone numbers you provide. This section describes how we collect, use, and protect those numbers, in compliance with TCPA, CTIA messaging principles, and US carrier A2P 10DLC requirements.
We obtain phone numbers and SMS consent through one of two methods:
SMS messages from OutfitterAI are personalized 1-to-1 conversations from our sales and account teams — not broadcast marketing blasts. Typical content includes follow-up after a sales conversation, pricing information, demo scheduling, account notifications related to your trial or subscription, and replies to questions you send us.
Frequency varies based on your stage in our sales/customer lifecycle and your engagement, typically 0-4 messages per week. You will not receive recurring scheduled messages without engagement.
Standard message and data rates from your mobile carrier may apply. OutfitterAI does not charge you for SMS messages we send.
You can stop receiving SMS messages at any time by replying STOP to any message from us. We also recognize the standard opt-out keywords UNSUBSCRIBE, CANCEL, END, and QUIT. You will receive one final confirmation message confirming your opt-out. You can opt back in by texting START or UNSTOP.
Reply HELP to any message to receive a help response, or contact us at eric@getoutfitter.ai or (763) 910-4545.
OutfitterAI does not share, sell, rent, or distribute mobile phone numbers, SMS opt-in information, or message content to any third party for marketing purposes, ever. Phone numbers are used solely by OutfitterAI to communicate with you about our service. We may share phone numbers with telecommunications service providers (e.g., Twilio) strictly to deliver SMS messages on our behalf, under standard confidentiality and data-processing agreements.
We retain your account and business data for as long as your account is active. If you cancel your account, we retain your data for 12 months to enable reactivation and to fulfill any legal obligations, after which it is deleted or anonymized. Anonymized benchmark contributions remain in the aggregate dataset after account deletion and cannot be individually retrieved or reversed.
OutfitterAI uses industry-standard security practices including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. Given the PII-scrubbing architecture described above, the data stored on our systems is inherently lower-risk than raw customer data — but we treat it with full security diligence regardless.
You have the right to:
To exercise any of these rights, contact us at eric@getoutfitter.ai.
The Service is intended for business use by adults. We do not knowingly collect personal information from anyone under 18 years of age.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
Questions, requests, or concerns about this Privacy Policy:
Eric Smith, Founder
OutfitterAI
eric@getoutfitter.ai · (763) 910-4545