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Reactive and planned maintenance for managing agents and portfolio landlords — one number, documented jobs, and an SLA we publish rather than promise.
Managers are buying a single number and a paper trail. That's what this is built to be.
Four working hours for emergencies, next working day for urgent. Tracked.
Scheduled programmes with annual budgets and asset registers.
Gas, electrical, fire and legionella testing with certificates filed to you.
Turnarounds between tenancies, photographed and signed off remotely.
Cleaning, grounds, lighting and door entry across blocks and estates.
A genuine 24-hour line for the 4:40pm Friday call.
A few of the jobs we have finished this season.
Adaeze came from the agency side and knows exactly what a manager is being measured on. Keystone reports SLA compliance to every client every month — currently 97.4% — and every job carries time-stamped before-and-after photos, so the manager can answer a landlord without phoning anybody.
We went from nine contractors to one and our response times improved. I did not expect that.
Photo evidence on every job means I can close a landlord query in about a minute.
First contractor who sent us their SLA numbers before we asked for them.
Portal, email or the out-of-hours line — it all lands in one queue.
Four working hours for emergencies, next working day for urgent.
Time-stamped photos, certificates and a monthly compliance report.
We'll send our SLA pack, accreditations and insurance schedule the same day.
Tell us your portfolio size and the trades you need covered.